Digital transformation is changing the face of businesses and will continue to do so. Organizations are being challenged to develop the ability to deliver the digital services their customers need to survive on the market. DevOps is the key to mastering this ability and maximizes the IT value flow to customers. DevOps creates an improved ability to design, develop, deploy and operate software and services. Higher customer satisfaction, better quality, faster delivery, more engaged staff and lower costs are all benefits.
Why this DevOps Practitioner training?
This DevOps Practitioner training course provides the actual practitioners tasked with implementing and working according to the DevOps principles with the training they need to put DevOps successfully into practice. The course was developed to reinforce and hone the skills and knowledge areas needed to deploy DevOps in your organization. The Practitioner course focuses on improving the skill set of the DASA competency model, which includes competencies like Courage, Teambuilding, DevOps Leadership, and Continuous Improvement. This DevOps Practitioner training course builds upon the foundation laid by the Fundamentals course. This foundation consists of an in-depth introduction to DevOps and understanding the DevOps principles and Agile practices.
What you will learn
The DevOps Practitioner training includes practical examples and many exercises that help participants to understand how to apply the skills needed to practice DevOps. To this end, the training is highly interactive.
- Courage: The knowledge and practical skills required to do DevOps, including breaking down silos, taking end-to-end ownership, experimenting and innovating.
- Team building: The skills and hands-on experience required to build high-performing teams that rely on trust, honesty and collaboration to allow them to act as cross-functional autonomous teams.
- DevOps leadership: The knowledge and expertise required to become a true practitioner capable of creating a culture and purpose with a focus on success while at the same time being a servant leader.
- Continuous improvement: A DevOps mindset and the ability to facilitate the use of tools to build an environment for continuous improvement.
Who should attend?
Professionals involved in IT development, operations or service management, affected roles by DevOps and continuous delivery (CIO, product owner, integration specialist, DevOps engineer, operations manager, software developer, incident and change manager, system administrator, network administrator, business manager, automation architect, enterprise architect, program manager, project manager, release manager).
Successfully passed the DevOps Fundamentals exam.
This module lets learners know about the course, such as a brief overview, certification, and training agenda.
Teambuilding is about understanding the other’s point of view, collaboration, mutual accountability, common purpose, and the ability to integrally support the service/product.
- Characteristics of a DevOps team
- Skills of a DevOps Team
- Self-organization and autonomy
- Rules to consider when designing DevOps teams
- Effects of Happiness and Motivation on Performance
- Creating high-performance teams
- Governance within teams
- Governance between multiple teams
- Governance between organizations
- DevOps contracts
This module describes how to facilitate teams to high performance, DevOps behavior, transparency, and a service lifecycle mindset.
- Creating the right environment
- Providing vision and purpose
- Stimulating the right behavior
- Servant leadership: giving control
- Servant leadership: supporting and inspiring
- Defining and aligning purpose
- Purpose of having a purpose
- Alignment versus autonomy
Be a Servant Leader:
- Give Control to the Team
- Inspire and Support the Team
Focus on Success:
- Output versus outcome
- Measuring and steering
The Courage module is about coaching courageous behavior, proactivity, reflection, trust, open discussions, experimentation, fail fast, and the courage to change.
- The importance of courage
- Courage in relationship with experimentation
- Trust in relationship with courage
- Resilience, be ready for the unexpected
- Courage in relationship with Leadership and feedback
- Enabling courage at team level
- Dealing with Failure
- Courage day to day
- Encourage critical thinking
- Out of your comfort zone
- Techniques to promote courageous behavior
VALUE – CUSTOMER-CENTRIC ACTION
This module describes the important aspects that are relevant to identify and deliver the required and expected value for all relevant stakeholders.
Aspects of Value and Managing Expectations:
- The different aspects of value
- Stakeholder management
- Customer collaboration and using customer feedback
Value and Prioritization
- How to do prioritization
Continuous improvement describes the importance of a Kaizen mindset, quality at the source, first time right, knowledge-sharing, and the ability to adapt.
- Understanding the Importance of Flow
- Using Lean to optimize flow
- Kaizen as a mindset
- Radical change versus Kaizen
- Using Pull to optimize flow
Continuous Improvement Tools:
- Kaizen Event
- Value Stream Mapping
- Visual Management
- Daily Standup
- Five Times Why
DevOps Practitioner certification
On completion of the DevOps Practitioner training, you will have achieved the DevOps Practitioner certification Level of the international DevOps Agile Skills Association (DASA) Competence Framework. A Practitioner Certificate is awarded upon passing the exam.
About the DevOps Agile Skills Association (DASA)
The aim of DASA is an open, global initiative to advance DevOps competencies and professionalize the state of the practice. DASA has developed a competency model and training curriculum. We believe that the skills and attitude of team members and team leaders are essential for the creation of successful DevOps teams.