Service management Consulting

Our instructors and consultants are experienced and qualified to provide high level consulting in areas such as:

  • Service Management
  • Enterprise-wide Program Management Consulting
  • Organizational Development Support
  • Strategic Planning

We provide strategic consulting in many process improvement areas or with task-specific needs.

Our consultants are highly trained in a wide variety of backgrounds and we can bring the right level of experience and educational sets to any engagement, from project management to application development.

ITIL® Implementation Services and Process Best Practice Services

ITIL® (Information Technology Infrastructure Library) is the most widely accepted approach to I.T. Service Management in the world. It provides a consistent and documented set of best practices for delivering quality I.T. services. ITIL® can be high level and suggestive about the “What” an organization is supposed to strive to create. However, the “How” to get this accomplished is not always as clear. It is important for companies to understand what specific business problems they wish to resolve and allow ITIL® to provide the framework to help solve the problem.

Knowledge Peak has created its POP™ approach for ITIL® process implementation. We do not utilize a “cookie cutter” approach. We work with our customers to clearly articulate project objectives after assessing your environment from an I.T. and customer perspective. We then work to provide a cost-effective approach to implement ITIL® project objectives by integrating best practices from process improvement, project management, and organizational change methodologies.

ALL of our consultants are ITIL® Expert certified and have years of implementation experience. We have worked with all types and sizes of organizations in both the private and public sector. Our consultants all have process, project management, and organizational change expertise.

Our approach is to combine Process Improvements (ITIL®, Six Sigma, TQM-based)

While applying Organizational Change / Transformation Principles

With sound Program and Project Management Methodology (PMI-based),

Using our POP™ methodology, process improvements are more rapidly realized and change is adopted more quickly and easily throughout the organization.