Service management is about co-creating value. Technology is used to support value co-creation, but defining value can be challenging in the IT industry. In the past, much of the focus has been on cost effectiveness, basic functionality, or innovation. Currently, however, speed and flexibility are the differentiators between valuable and less valuable services.

Service management today requires an open mindset and more collaborative ways of working. As the practices and approaches for the co-creation of value are constantly evolving, IT, digital, and service professionals need to keep up to date by developing their skills and knowledge.

ITIL® has led the IT Service Management (ITSM) industry with guidance, training and certification for 30 years.  The new ITIL® 4 brings ITIL® up to date by re-shaping much of the established ITSM practices in the wider context of customer experience, value streams, and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps.

Knowledge Peak’s experts are certified and accredited to teach all of these frameworks.  We can provide you with the knowledge to grow your service management skills and career.  Today’s work environment requires organizations to use best practices to effectively run their business.  We offer a variety of courses to expand your knowledge and success in service management.

Book your training with Knowledge Peak with confidence.  You will be receiving the highest quality in materials and instruction.  We have been independently accredited by Course Conductor as a Market Leader for ITIL / ITSM Training, based entirely on customer feedback. To score and accredit us, Course Conductor interviewed and received references from several clients and verified feedback from more than 500 of our ITIL training customers.

We offer the new ITIL® 4 certification courses:

All candidates must start with the ITIL® Foundation.  Candidates can then work towards becoming either an ITIL® Managing Professional (ITIL® MP) or an ITIL® Strategic Leader (ITIL® SL) by completing the relevant modules.  If a candidate completes all 5 modules, gaining both designations from the two streams, they will be eligible for assessment to become an ITIL® Master.

ITIL® 4 Foundation

ITIL® 4 Managing Professional Transition module

ITIL® 4 Managing Professional

• ITIL® 4 Specialist: Create, Deliver and Support
• ITIL® 4 Specialist: Drive Stakeholder Value
• ITIL® 4 Specialist: High Velocity IT
• ITIL® 4 Strategist: Direct Plan and Improve*

ITIL® 4 Strategic Leader

• ITIL® 4 Strategist: Direct Plan and Improve*
• ITIL® 4 Leader: Digital and IT Strategy 

*Universal module for both ITIL® designation streams.

Knowledge Peak is an accredited training organization (ATO) through PeopleCert. We offer certified ITIL® Experts as instructors, accredited course materials, certification testing and the ability to deliver all courses within the ITIL® training course path.

We offer v3 Intermediates also:

ITIL® Service Operation Lifecycle (SO)
ITIL® Service Strategy Lifecycle (SS)
ITIL® Service Design Lifecycle (SD)
ITIL® Continual Service Improvement Lifecycle (CSI)
ITIL® Managing Across the Lifecycle (MALC)
ITIL® Service Offerings and Agreements Capability (SOA)
ITIL® Operational Support and Analysis Capability (OSA)
ITIL® Release Control and Validation Capability (RCV)
ITIL®Planning, Protection, and Optimization Capability (PPO)

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.