Business Process Modeling For Success


Duration Three Days


Modelling and Optimization Process for success

For many years organisations have understood the value of documenting and executing processes. Processes helps an organisation be more effective and efficient.

But there is a problem!!! The majority of organisations have not been using proven Process development and implementation techniques and as such many process improvement projects have failed and the documentation produced became shelf ware and the process was never actually followed…

In order to improve an organisation process appropriate education should be provided to key people involved in the development and implementation of processes, as such Knowledge Peak is know offering a new and unique hands on Process Development and Optimization training in North America…

This 3 day practical training provide all the techniques and material to properly developed and implement effective and efficient processes for any type of organisation…

The training is based on various world wide known frameworks or methods such as BPMN, Six Sigma, ITIL, Lean IT to name a few…

If you want to ensure your process improvement initiatives are successful this is the training for you…

This 3-day course is recommended for people: with a minimum of one year of business experience or IM/IT experience, such as:

  • Process managers, modellers and designers
  • Business process and system analysts
  • Business analysts and senior analysts
  • Enterprise analysts and architects
  • Functional, process and requirements analysts
  • Business modellers

…as well as others who may have job design responsibilities, business process ownership, are engaged in functional and/or business process improvements, or who are looking to expand their understanding of business processes.

Training Syllabus


  • Techniques for modelling processes and documenting business processes
  • Demystify certain notion with respect to modelling business processes
  • Provide structure approach to document a process
  • Discussions on certain tools to model processes
  • Optimization techniques and approach
  • Present and practice multitudes of proven development techniques
  • Use of case study for exercises
  • Implementation and management techniques

Topics covered:

Day 1

  • Part 1
    • Introduction
    • Exercise #1
  • Part 2
    • Basic notion of process development
    • Approach – Defining the process


  • Part 3
    • Approach – Modelling – BPMN Notation
    • Exercise #2


  • Part 4
    • Approach – Modelling (continued) – Techniques


  • Part 5
    • Approach – Documentation
    • Roles & Responsibility (the RACI Matrix)
    • Exercise #3

Day 2

  • Round Table
  • Part 5
    • Why optimize
    • Important optimization terminology
    • Value add (VA) and Non Value Add (NVA) Technique
    • Exercise #4


  • Part 6
    • Takt Time Technique
    • The 7 areas of waste (in a process context)
    • Introduction to the Process Optimization Approach (10 steps)
    • Exercise #5


  • Part 7
    • Detail description of optimization approach activities
    • Documenting the existing process


  • Part 8
    • Technique to identify problems with existing
    • Technique to select and concentrate on key problems
    • Technique to find fundamental causes
    • Exercise #6

Day 3

  • Review of previous day
  • Part 9
    • Technique to select the key root causes
    • Identify and choose best process solution
    • Identify and mitigate gaps


  • Part 10
    • Document proposed improved or new process
    • Develop transition plan
    • Exercise #7


  • Part 11
    • Implementation factors to consider
      • Technology integration consideration (automation)
      • Communication plan
      • Governance integration
      • Change Management vs Management of Change
      • Releasing improved process


  • Part 12
    • Managing the process
      • Controls required
      • Confirming process value
      • Roles
    • Conclusion and discussion