$1,295.00
| Duration | Two Days |
Description
Course Length:
2 days
This course provides recommended best practices for business process improvement. The following outline highlights the topics covered over the two days of class.
- Section 1: Introduction — A Business Process Improvement (BPI) Overview
- Why are we here today?
- What is BPI?
- Benefits of BPI
- Specific challenges/obstacles and successes
- Process improvement examples:
– Famous debacles to avoid and successes to emulate - Your role in helping to identify problems
- Section 2: Overview of the Joiner 7-Step Method
- What is the Joiner 7-Step Method?
- Walkthrough of the Joiner 7-Step Method
- Template: Introduce and review Process Improvement Template
- Case Study Exercise
- Section 3: Step #1 — Initiating the Project
- Types of business problems typically encountered
- How to recognize a business-related problem
- Identifying the gaps (delta between current and future states)
- Ownership of the project and the business problem
- Defining measurable success criteria
- Case Study Exercise: Complete the Problem Statement section (Step #1) of the template
- Section 4: Step #2 — Defining the Current Situation
- What are symptoms of a problem?
- Looking for symptoms of the problem
- Performing Stakeholder Analysis
- Technique: View a RACI Matrix
- Defining the impacts caused by the problem
- Technique: Business Process Modeling (As-Is)
- Understand how to draw an As-Is Business Process Model
- Case Study Exercise: Complete the Current Situation section (Step #2) of the template
- Section 5: Step #3 — Identification of the Root Cause(s)
- What are root causes?
- Performing Root Cause Analysis
- Technique: Fishbone Diagram using the cafeteria example
- Case Study Exercise: Discuss a Fishbone Diagram
- Technique: Pareto Chart (discuss and show example)
- Case Study Exercise: Complete the Cause Analysis section (Step #3) of the template
- Section 6: Step #4 — Development of Potential Solutions
- Identifying options for problem resolution
- Avoid jumping to conclusions
- Technique: Brainstorming
- Case Study Exercise: Conduct a Brainstorming Session
- Recognizing pros and cons for each option
- Technique: Kempner-Tregoe (Must-Have vs. Nice-to-Have)
- Case Study Exercise: Determine best solution using a simple Kempner-Tregoe model
- Case Study Exercise: Complete the Solutions section (Step #4) of the template
- Section 7: Step #5 — Defining the Results
- Prototyping the solution
- Technique: Business Process Modeling (To-Be)
- Measuring results against the success criteria (Step #1)
- Case Study Exercise: Review changes to an As-Is Business Process Model
- Case Study Exercise: Complete the Results section (Step #5) of the template
- Section 8: Step #6 — Standardizing the Process
- Defining how the process will be documented
- Plan and understand organizational readiness
- Discuss how employees are empowered to identify and act upon their ideas
- Identifying follow-up needs (i.e., training) for the NJM employees to be impacted
- Technique: Communication Plan
- Case Study Exercise: Complete the Standardization section (Step #6) of the template
- Section 9: Step #7 — Future Plans
- Monitoring the process for Continuous Process Improvement (The Plan-Do-Check-Act Cycle)
- Understand how to sustain the improvements made by the Joiner 7-Step Method
- Technique: PDCA form
- Case Study Exercise: Complete the Future Plans section (Step #7) of the template
- Section 10: Going Forward with a Plan for Action
- Identifying process problems in your organization
- Individual Exercise: Name three (3) possible areas for improvement
- Prioritize and define the next steps
- Individual Exercise: Complete the Problem Statement section (Step #1) of the template