ServiceNow

ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. They focus on transforming enterprise IT by automating and standardizing business processes, transforming I.T.’s relationship to its customers, and consolidating I.T. across the global enterprise. Organizations deploy their service to create a single system of record for enterprise I.T., lower operational costs, and enhance efficiency. Additionally, their customers use an extensible platform to build custom applications for automating activities unique to their business requirements.

ServiceNow is a platform-as-a-service (PaaS) provider of enterprise service management (ESM) software. The product is based on the ITIL standards. A successful ServiceNow experience begins with a solid foundation of product knowledge. Knowledge Peak is an Authorized Training Partner (ATO) of ServiceNow and offers the System Administrators course. This course is designed for system administrators who are new to the ServiceNow ecosystem. The 3-day interactive training course will teach attendees how to implement various system administration functions in their own instance, learn to perform fundamental administration and configuration tasks. Specifically, attendees will learn to:

  • Perform core configuration tasks
  • Work with User Interface (UI) policies, data policies, UI actions, business rules and client scripts
  • Use mobile clients
  • Activate plugins
  • Add users, groups and roles
  • Manage data with tables, the configuration management database (CMDB), import sets and update sets
  • Work with two key process applications: Knowledge Base and ServiceNow Service Catalog
  • Create workflow activities and approvals
  • Configure alerts and notifications
  • View upgrade history and status
  • Control system access and data security
  • Create baseline performance metrics
  • Run reports, configure service level agreements (SLAs) and perform instance branding and customization
  • Integrate social IT elements and learn best practices

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