ITIL® & Service Management

ITIL® & Service Management

ITIL® (Information Technology Infrastructure Library) is the most widely accepted approach to I.T. service management in the world. ITIL® provides a cohesive set of best practice, drawn from the public and private sectors internationally. It has been around for over 20 years, and within the last few years it has become the de-facto model and framework for managing IT organizations.

ITIL® is the proven way for I.T. organizations to align with the business, control costs, improve quality, and balance resource allocations. One of the key aspects of success with ITIL® is making sure everyone in on the same page. Foundational level ITIL® training will provide common terminology, accountability through defined roles, and an understanding of the value of the implementing process best-practices. This type of training is extremely beneficial to organizations because it allows an efficient restructuring of I.T. services to better meet the needs of the organization. This can lead to better productivity, improvement of delivered services, and ultimately a raise in profits and reduction in overall costs. It’s fairly easy to see why this is a top I.T. certification.

ITIL® training will help a specialist to better streamline I.T. services to the organization they are employed under. This certification focuses on identifying best practices and teaches the specialist to identify and integrate these aspects into the organization’s standard operating procedures. ITIL® certification is becoming more and more common, anyone working in the IT industry should strongly consider this training. There is no denying this increasingly important certification.

Knowledge Peak is an accredited training organization (ATO) through PeopleCert. We offer certified ITIL® Experts as instructors, accredited course materials, certification testing and the ability to deliver all courses within the ITIL training course path.

We offer:

ITIL® Foundation
ITIL® Service Transition Lifecycle (ST)
ITIL® Service Operation Lifecycle (SO)
ITIL® Service Strategy Lifecycle (SS)
ITIL® Service Design Lifecycle (SD)
ITIL® Continual Service Improvement Lifecycle (CSI)
ITIL® Managing Across the Lifecycle (MALC)
ITIL® Service Offerings and Agreements Capability (SOA)
ITIL® Operational Support and Analysis Capability (OSA)
ITIL® Release Control and Validation Capability (RCV)
ITIL®Planning, Protection, and Optimization Capability (PPO)

ITIL® is a registered trade mark of AXELOS Limited.  Used under license of AXELOS Limited.  All rights reserved.
The Swirl logo™ is a registered trade mark of AXELOS Limited
The ITIL Accredited Training Organization logo is a trade mark of AXELOS Limited

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