Business Process Improvement

$1,495.00

Duration Two Days

Description

Course Length:
2 days

This course provides recommended best practices for business process improvement. The following outline highlights the topics covered over the two days of class.

  • Section 1: Introduction — A Business Process Improvement (BPI) Overview
    • Why are we here today?
    • What is BPI?
    • Benefits of BPI
    • Specific challenges/obstacles and successes
    • Process improvement examples:
      – Famous debacles to avoid and successes to emulate
    • Your role in helping to identify problems
  • Section 2: Overview of the Joiner 7-Step Method
    • What is the Joiner 7-Step Method?
    • Walkthrough of the Joiner 7-Step Method
    • Template: Introduce and review Process Improvement Template
    • Case Study Exercise
  • Section 3: Step #1 — Initiating the Project
    • Types of business problems typically encountered
    • How to recognize a business-related problem
    • Identifying the gaps (delta between current and future states)
    • Ownership of the project and the business problem
    • Defining measurable success criteria
    • Case Study Exercise: Complete the Problem Statement section (Step #1) of the template
  • Section 4: Step #2 — Defining the Current Situation
    • What are symptoms of a problem?
    • Looking for symptoms of the problem
    • Performing Stakeholder Analysis
    • Technique: View a RACI Matrix
    • Defining the impacts caused by the problem
    • Technique: Business Process Modeling (As-Is)
    • Understand how to draw an As-Is Business Process Model
    • Case Study Exercise: Complete the Current Situation section (Step #2) of the template
  • Section 5: Step #3 — Identification of the Root Cause(s)
    • What are root causes?
    • Performing Root Cause Analysis
    • Technique: Fishbone Diagram using the cafeteria example
    • Case Study Exercise: Discuss a Fishbone Diagram
    • Technique: Pareto Chart (discuss and show example)
    • Case Study Exercise: Complete the Cause Analysis section (Step #3) of the template
  • Section 6: Step #4 — Development of Potential Solutions
    • Identifying options for problem resolution
    • Avoid jumping to conclusions
    • Technique: Brainstorming
    • Case Study Exercise: Conduct a Brainstorming Session
    • Recognizing pros and cons for each option
    • Technique: Kempner-Tregoe (Must-Have vs. Nice-to-Have)
    • Case Study Exercise: Determine best solution using a simple Kempner-Tregoe model
    • Case Study Exercise: Complete the Solutions section (Step #4) of the template
  • Section 7: Step #5 — Defining the Results
    • Prototyping the solution
    • Technique: Business Process Modeling (To-Be)
    • Measuring results against the success criteria (Step #1)
    • Case Study Exercise: Review changes to an As-Is Business Process Model
    • Case Study Exercise: Complete the Results section (Step #5) of the template
  • Section 8: Step #6 — Standardizing the Process
    • Defining how the process will be documented
    • Plan and understand organizational readiness
    • Discuss how employees are empowered to identify and act upon their ideas
    • Identifying follow-up needs (i.e., training) for the NJM employees to be impacted
    • Technique: Communication Plan
    • Case Study Exercise: Complete the Standardization section (Step #6) of the template
  • Section 9: Step #7 — Future Plans
    • Monitoring the process for Continuous Process Improvement (The Plan-Do-Check-Act Cycle)
    • Understand how to sustain the improvements made by the Joiner 7-Step Method
    • Technique: PDCA form
    • Case Study Exercise: Complete the Future Plans section (Step #7) of the template
  • Section 10: Going Forward with a Plan for Action
    • Identifying process problems in your organization
    • Individual Exercise: Name three (3) possible areas for improvement
    • Prioritize and define the next steps
    • Individual Exercise: Complete the Problem Statement section (Step #1) of the template