ITIL® and I.T. Service Management Best Practices Consulting & Training

• ITIL® Consulting and ITSM Consulting
• Managing Services Template (MST) - Service Management - Service Catalog
• ITIL® Training
  • ITIL® Foundation
  • ITIL® v3 Foundation
  • ITIL® Expert Capability Certification Boot Camp
  • ITIL® Expert Lifecycle Certification Boot Camp
  • ITIL® Release, Control, and Validation Capability (RCV)
  • ITIL® Operation Support and Analysis Capability (OSA)
  • ITIL® Service Offerings and Agreements Capability (SOA)
  • ITIL® Planning, Protection, and Optimization Capability (PPO)
  • ITIL® Service Strategy Lifecycle (SS)
  • ITIL® Service Design Lifcycle (SD)
  • ITIL® Service Transition Lifecycle (ST)
  • ITIL® Service Operation Lifecycle (SO)
  • ITIL® Continual Service Improvement Lifecycle (CSI)
  • ITIL® Managing Across the Lifecycle (MALC)
• ISO 20000 Training - ISO / IEC 20000
  • ISO / IEC 20000 Foundation Bridge
  • ISO / IEC 20000 Foundation
  • Support of IT Services
  • Control of IT Services
  • Management and Improvement of ITSM Processes
  • Management and Improvement of ITSM Processes + Foundation Bridge
  • Delivery of IT Services
  • Alighnment of IT Services
  • Consultant Manager
• ITSM Workshop
  • Implementing a Service Catalog
  • Mapping Support Processes
  • Strategies for Implementing Problem Management

Minnesota Government / Public Sector ITIL® Special Interest Group

Security Consulting and Training

• Security Consulting
• Security Training
  • CEH - Certified Ethical Hacker

Program / Project Management Consulting and Training

• Program and Project Management Consulting
• Project Management Training

Training

• Open Enrollment / Public Class Schedule
  • SQL Server 2008 Reporting Services
  • SQL Server 2008 Analysis Services
  • SQL Server 2008 Integration Services
  • SQL 2008 for Developers
  • Transact SQL 2008
  • Sharepoint 2010 Developer
  • Sharepoint 2010 Administration
  • Oracle
  • Unix
  • Linux
  • Visual Studio 2010
• Onsite and Customized Training

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