Manage Service Change and Deployment: Integrating Change, Release and Deployment, and Service Asset and Configuration

Once a service has been designed, it is important that it be built, tested, and released into the live environment as successfully as possible. This means developing processes to manage and assess the change, standardized processes for the build test and release, and preparing the organization to use and support the new service. All of these processes rely on the accuracy of the Configuration Management system. This session evaluates how to integrate these three core Service Transition processes into your organization.

What You Will Learn:

• The Service Transition phase of the lifecycle
• Change Management Overview
• Release and Deployment Overview
• Configuration Management Overview
• Implementing Change, Release and Deployment, and Configuration

Course Outline:

• Service Management as a Practice
• Service Transition
• Change Management
• Release and Deployment Management
• Service Asset and Configuration Management
• Implementation
  

Audience:

• Desktop Support Technicians
• Team Leads / Supervisors
• Managers
• Process Owners

Duration: 6 hours of instruction delivered over 2 or 3 days

Course Delivery: Live instructor-led class delivered by Julie Mohr in a virtual / online classroom.

Price: $595 for instruction

Materials: There is an additional cost for an actual book, not a workbook that is used for this course