Managing Service Template (MST)

MST is a COTS system to quickly design, develop and implement a Service Catalog / Service Portfolio within your organization.

MST is a modeling and prototyping tool to develop your service catalog, service portfolio and request strategy. It is a full production system for managing services, requests, portfolios, orders and SLA's. It provides one of the quickest and most cost effective options in the industry for implementing a service catalog.

An IM/IT Service Catalog is an integration component that defines all the Services provided by IT to deliver, align and market IT. It is written in business language, includes the level of service offered and is the backbone to achieve IT service quality. It ensures alignment between the business & IT and controls IT costs.  It sets the basis for Service Level Agreement (SLA) and internal IT Operational Level Agreement (OLA) negotiations

In order to manage the demand for IT services  more effectively, an understanding of the complete service delivery chain is required, specifically the implementation of a well defined and interactive Service Catalog is essential. A Service Catalog is a daily operational tool that must be used by all stakeholders of IM/IT Services.

This Template offers a detailed approach for building and implementing an ITIL® V3 compliant Service Catalog. In the context of a specific client environment, it defines and integrates (through  mapping) client-facing and supporting back-office services.

The Managing Service Tool is a modeling and prototyping tool to develop your service catalog, service portfolio, and request strategy. It is a full production system for managing services, requests, portfolios, orders and SLA's.


Benefits of MST:

  • It saves time (approximately 4 months of work for 2 resources to design, develop and implement a Service Catalog)
  • It saves money (approximately $50,000 of development time)
  • Allows for an operational service catalog to be implemented within 1 month of purchase!
  • Provides education on managing Services and assists in any Service Management improvement programs.

MST Includes:

  • 150 IM/IT pre-defined services (Client facing / Back office)
  • 300 IM/IT Requests
  • Mechanisms to maintain Service Attributes
  • Automatically generate SLA/OLA
  • Basic ordering capability
  • Define Resources and cost of services
  • Service Catalog presentation
  • Can be used for non- IM/IT Services
  • Service Portfolio
  • Service Catalog Management
  • Process documents
  • Training package