Leverage COBIT to Better Integrate the Service Desk with the Business

Analyze how COBIT can help your organization integrate the Service Desk with the Business and drive higher value to the organization. The concepts of COBIT and DS08: Manage Service Desk and Incidents will be explored and used to develop an approach to bring the business back into the Service Desk’s core focus. In this session, learn about the core concepts of COBIT including mapping business goals to IT goals, establishing Outcome Measures and Performance Indicators, applying the management guidelines, assurance guidelines and the implementation toolset. This session will combine the COBIT and ITIL frameworks as an approach to integrate the Service Desk with the Business.

What You Will Learn:

• Understand the concepts of IT Governance
• Introduction to COBIT
• Management Guidelines
• Assurance Guide
• Leverage COBIT to improve the Service Desk and Manage Incidents
• Understand the integration of COBIT and ITIL

Course Outline:

• Understand the concepts of IT Governance
• Introduction to COBIT
• Management Guidelines
• Assurance Guide
• Leverage COBIT to improve the Service Desk and Manage Incidents
• Understand the integration of COBIT and ITIL
  
  

Audience:

• Team Leads / Supervisors
• Managers
• Directors

Duration: 6 hours of instruction delivered over 2 or 3 days

Course Delivery: Live instructor-led class delivered by Julie Mohr in a virtual / online classroom.

Price: $595 for instruction

Materials: There is an additional cost for an actual book, not a workbook that is used for this course