Knowledge-Centered Support™ Implementation Strategies: Effective Design and Implementation of the KCS Methodologies

Knowledge-Centered Support is a knowledge management framework for Support Organizations that creates, manages and maintains knowledge to enable more rapid restoration of service. However many organizations struggle with the implementation of KCS and taking knowledge management to the next level. In this workshop we will explore the implementation techniques to fully leverage the KCS Methodology in your environment.

What You Will Learn:

• Review the concepts of KCS
• Investigate the adoption roadmap
• Better understand what is required to implement KCS successfully in your environment
• Further advance the KCS adoption
• How to use collaborative tools
• Measure the value of KCS and,
• Expand the methodology and techniques across the service lifecycle.

Course Outline:

• Industry Trends
• Brief Review of KCS Methodologies
• The KCS Adoption Program
  • Adoption Stages
  • Investment in People
  • Changing the Culture
• Leveraging new Technologies
• Capture the Value of KCS
• Expand across IT Service Management Lifecycle
  
  

Audience:

• Team Leads / Supervisors
• Managers
• Knowledge Managers

Duration: 6 hours of instruction delivered over 2 or 3 days

Course Delivery: Live instructor-led class delivered by Julie Mohr in a virtual / online classroom.

Price: $595 for instruction

Materials: There is an additional cost for an actual book, not a workbook that is used for this course