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ITIL® V3 Foundations Training
ITIL®(Information Technology Infrastructure Library) is the most widely accepted approach to IT Service Management in the world. ITIL provides a cohesive framework drawn from the best practices of public and private sectors internationally. This course introduces students the V3 lifecycle of managing IT services to deliver to business expectations.
This 3-day course covers the ITIL® Version 3 best practices which are composed of five core disciplines: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement. These disciplines represent a service life cycle framework that further enhances alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational needs. Upon completion of the ITIL® V3 Foundations course, students will have “foundational” knowledge of the functions, roles, and processes that span the service lifecycle. Students will be able to correctly:
- articulate key concepts
- use common terminology
- describe overall goals, benefits, activities, and success factors
- recommend metrics
- discuss the basic cross-functional dependencies for each
Class Agenda:
- Introduction
- ITIL History
- ITIL V3 Key Concepts
- Service Strategy
- Service Strategy Key Concepts
- Service Strategy Processes
- Class Exercises
- Service Design
- Service Design Scope
- Service Design Key Concepts
- Service Design Processes
- Class Exercises
- Service Transition
- Service Transition Scope
- Service Transition Key Concepts
- Service Transition Processes
- Class Exercises
- Service Operation
- Service Operation Scope
- Service Operation Key Concepts
- Service Operation Processes
- Class Exercises
- Continual Service Improvement (CSI)
- CSI Purpose
- Service Transition Key Concepts
- Class Exercises
- Service Management Technology and Architecture
- Service Design Tools
- Knowledge Management Tools
- Service Management Tools Scope
- Automation
- References
- Glossary
- Acronym List
- Bibliography
- Class Exercises / Practice Exams
About the examination:
- The exam is a closed book 40 question, multiple choice exam. The passing rate is 65% (26 out of 40). The exam lasts 60 minutes.
- The v3 Foundations certificate is required for entry into future v3 Intermediate courses.
Why Knowledge Peak is best:
- We are an EXIN Accredited training center.
- We offer our own EXIN accredited materials for ITIL® V3 Foundations that include:
- Practical exercises to reinforce topics designed with best practices in adult learning in mind
- Illustrated examples
- Sample exams to reinforce key concepts
- Reference material (glossary, acronym list, and process summaries)
- We offer ITIL® Practitioner level courses from both EXIN and ISEB through partnerships with itPreneurs and The Grey Matters.
- Our pricing is significantly lower than most of our competitors. Why pay more for lower quality elsewhere?
- Our instructors are all Service Manager (Master) Certified. Some with Distinction!
- All of our instructors have practical experience and offer consulting expertise.
- Knowledge Peak offers additional courses around our POP™ model to allow our students more in-depth understanding of how to successfully implement ITIL®.
What our customers are saying:
- Instructor made what could have been a dry topic fascinating and fun! – CIO
- Instructor was fantastic – technically competent, knowledgeable, humor was incorporated, great real life examples. – IT Manager
- Excellent job! – CIO
- Best instructor I’ve had – kept my attention which is hard to do. – IT Staff Member
ITIL® is a Registered Trademark of the Office of Government Commerce in the United Kingdom and other countries.
The Swirl logo™ is a Trade Mark of the Office of Government of Commerce.
IT Infrastructure Library ® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries
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