ITIL^® V3 Foundations Training

ITIL^®(Information Technology Infrastructure Library) is the most widely accepted approach to IT Service Management in the world. ITIL provides a cohesive framework drawn from the best practices of public and private sectors internationally. This course introduces students the V3 lifecycle of managing IT services to deliver to business expectations.

This 3-day course covers the ITIL^® Version 3 best practices which are composed of five core disciplines: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement. These disciplines represent a service life cycle framework that further enhances alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational needs.  Upon completion of the ITIL® V3 Foundations course, students will have “foundational” knowledge of the functions, roles, and processes that span the service lifecycle. Students will be able to correctly:

• articulate key concepts
• use common terminology
• describe overall goals, benefits, activities, and success factors
• recommend metrics
• discuss the basic cross-functional dependencies for each

Class Agenda:

• Introduction
• ITIL History
• ITIL V3 Key Concepts
• Service Strategy
• Service Strategy Key Concepts
• Service Strategy Processes
• Class Exercises
• Service Design
• Service Design Scope
• Service Design Key Concepts
• Service Design Processes
• Class Exercises
• Service Transition
• Service Transition Scope
• Service Transition Key Concepts
• Service Transition Processes
• Class Exercises
• Service Operation
• Service Operation Scope
• Service Operation Key Concepts
• Service Operation Processes
• Class Exercises
• Continual Service Improvement (CSI)
• CSI Purpose
• Service Transition Key Concepts
• Class Exercises
• Service Management Technology and Architecture
• Service Design Tools
• Knowledge Management Tools
• Service Management Tools Scope
• Automation
• References
• Glossary
• Acronym List
• Bibliography
• Class Exercises / Practice Exams

About the examination:

• The exam is a closed book 40 question, multiple choice exam.  The passing rate is 65% (26 out of 40).  The exam lasts 60 minutes.
• The v3 Foundations certificate is required for entry into future v3 Intermediate courses.

    Why Knowledge Peak is best:    

• We are an EXIN Accredited training center.
• We offer our own EXIN accredited materials for ITIL^® V3 Foundations that include:
• Practical exercises to reinforce topics designed with best practices in adult learning in mind
• Illustrated examples
• Sample exams to reinforce key concepts
• Reference material (glossary, acronym list, and process summaries)
• We offer ITIL^® Practitioner level courses from both EXIN and ISEB through partnerships with itPreneurs and The Grey Matters.
• Our pricing is significantly lower than most of our competitors.  Why pay more for lower quality elsewhere?
• Our instructors are all Service Manager (Master) Certified.  Some with Distinction!
• All of our instructors have practical experience and offer consulting expertise.
• Knowledge Peak offers additional courses around our POP™ model to allow our students more in-depth understanding of how to successfully implement ITIL^®.

    What our customers are saying:

• Instructor made what could have been a dry topic fascinating and fun! – CIO
• Instructor was fantastic – technically competent, knowledgeable, humor was incorporated, great real life examples. – IT Manager
• Excellent job! – CIO
• Best instructor I’ve had – kept my attention which is hard to do.  – IT Staff Member