ITIL^® V3 Foundations Training

ITIL^®(Information Technology Infrastructure Library) is the most widely accepted approach to IT Service Management in the world by providing a cohesive set of Service Support and Service Delivery practices drawn from the best practices of public and private sectors internationally. This course introduces students the V3 lifecycle of managing IT services to deliver to business expectations.

Upon completion of the ITIL^® V3 Foundations course, students will have “foundational” knowledge of the functions, roles, and processes that span the service lifecycle. Students will be able to correctly:

• articulate key concepts
• use common terminology
• describe overall goals, benefits, activities, and success factors
• recommend metrics
• discuss the basic cross-functional dependencies for each

Class Agenda:

• Introduction
• ITIL History
• ITIL V3 Key Concepts
• Service Strategy
• Service Strategy Key Concepts
• Service Strategy Processes
• Class Exercises
• Service Design
• Service Design Scope
• Service Design Key Concepts
• Service Design Processes
• Class Exercises
• Service Transition
• Service Transition Scope
• Service Transition Key Concepts
• Service Transition Processes
• Class Exercises
• Service Operation
• Service Operation Scope
• Service Operation Key Concepts
• Service Operation Processes
• Class Exercises
• Continual Service Improvement (CSI)
• CSI Purpose
• Service Transition Key Concepts
• Class Exercises
• Service Management Technology and Architecture
• Service Design Tools
• Knowledge Management Tools
• Service Management Tools Scope
• Automation
• References
• Glossary
• Acronym List
• Bibliography
• Class Exercises / Practice Exams

    Why Knowledge Peak is best:    

• We are an EXIN Accredited training center.
• We offer our own EXIN accredited materials for ITIL^® V3 Foundations that include:
• Practical exercises to reinforce topics designed with best practices in adult learning in mind
• Illustrated examples
• Sample exams to reinforce key concepts
• Reference material (glossary, acronym list, and process summaries)
• We offer ITIL^® Practitioner level courses from both EXIN and ISEB through partnerships with itPreneurs and The Grey Matters.
• Our pricing is significantly lower than most of our competitors.  Why pay more for lower quality elsewhere?
• Our instructors are all Service Manager (Master) Certified.  Some with Distinction!
• All of our instructors have practical experience and offer consulting expertise.
• Knowledge Peak offers additional courses around our POP™ model to allow our students more in-depth understanding of how to successfully implement ITIL^®.

    What our customers are saying:

• Instructor made what could have been a dry topic fascinating and fun! – CIO
• Instructor was fantastic – technically competent, knowledgeable, humor was incorporated, great real life examples. – IT Manager
• Excellent job! – CIO
• Best instructor I’ve had – kept my attention which is hard to do.  – IT Staff Member