ITIL® Training

Knowledge Peak is dedicated to building internal capabilities within our customers organizations. Our goal is to teach students how to successfully integrate process improvement, project management, and organizational change methodologies in order to rapidly achieve business objectives.

Training creates ITIL® awareness and enables individuals to learn about managing processes more effectively. If training is delivered early in a project, it can help to overcome resistance. Our ITIL® training provides the terminology that is critical for common communication levels within an organization. Knowledge Peak offers ITIL® Executive Overview workshops, general staff ITIL® overview workshops, and ITIL® Foundations.

Knowledge Peak offers advanced ITIL® training for project leads, management, and other key people involved in process improvement. We offer ITIL® Practitioner and Service Manager training classes. The ITIL® Practitioner and Service Manager training courses include certification testing as part of the course.

Whether you are looking to attend an open enrollment course or have Knowledge Peak deliver an on-site class, we are ready to help. We are an EXIN accredited training center and we can offer accredited ITIL® Foundations training, ITIL® Practitioner training, and Service Manager training.

Our goal is to provide the highest quality of instruction. To accomplish this goal we have packed the right combination of Expert Level Experience, Professionally Developed and Certified Course Materials, a Knowledge Support Program, and a learning environment that far exceeds any other.

Knowledge Peak's ITIL® training courses include:

• Accredited materials designed with best practices in adult learning
• Masters Certified instructors with real-world experience - View our ITIL instructors
• Practice exams, topic reviews, and exercises
• Certification testing provided upon request
• Professional environment to enhance learning

We offer:

ITIL® Certification Training Courses

• ITIL® V3 Foundations
• ITIL® Foundations
• ITIL® Practitioner
• ITIL® Managers Certificate in Service Support and Service Delivery

ITIL®-based Training Courses

• ITIL® Overview
• MOF Essentials
• Advanced ITIL® Implementer
• Implementing ITIL®: The Six Sigma Way
• Implementing Service Level Agreement
• Business Process Improvement
• Implementing IT Service Management
• ITIL® at your Work Place
• Business / IT Alignment with ITIL
• Bridging the gap between Development and Operations

Please contact us at either 952-431-2999 or information@kpeak.com for more information.