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Service Level Management Practitioner
As a result of attending this 3 day ISEB Practitioner course in Service Level Management students will be able to demonstrate their competence in, and their ability to:
- Plan for the implementation of Service Level Management
- Compile and maintain a Service Catalog
- Construct a suitable structure and format for Service Level Agreements (SLAs)
- Identify Service Level Requirements (SLRs)
- Negotiate and agree SLAs with the Customer and OLAs with the IT providers
- Monitor, review and report on service performance against SLA and OLA targets
- Implement and manage Service Improvement Plans (SIPs)
- Understand the importance of good Customer relationships
- Evaluate and review SLA s and the process of Service Level Management
- Understand the interdependencies between Service Level Management and other IT and Service Management processes
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