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Knowledge Peak has created a forum for government employees to share and exchange ideas on discuss ITIL® and other process best practices. Meetings are held every other month and Knowledge Peak provides a speaker and topic for each meeting.
Each meeting provides an opportunity to learn more about implementing ITIL® and an opportunity to meet with your peers to share successes and challenges faced.
These meetings are provided for FREE and are held on the 3rd Friday every other month. The meeting times are 8:30AM - 10:30AM. All meetings are held at:
Office of Enterprise Technology - State of Minnesota, Lady Slipper Room, Centennial Office Building, 658 Cedar Street, St. Paul, MN 55155
Next Meeting:
Date: July 17, 2009
Speaker: TBA
Topic: TBA
Future Meeting dates and speakers:
- July 17, 2009
- September 18, 2009
- November 20, 2009
Past Speakers and Presentations (click on the topic title to view the presentation):
| Date |
Speaker |
Presentation Topic |
| January 16, 2009 |
Stevie Peterson, PMP Knowledge Peak |
Organizational Change Management: Getting From Here To There |
| October 17, 2008 |
Rick Liabraaten, ITIL® V3 ITIL®Expert from Knowledge Peak |
Creating an ITIL® Roadmap Using Process Maturity and Other ITSM Tools |
| July 18, 2008 |
Jurriaan Horowitz, ITIL® Expert from Knowledge Peak |
ITIL® - Are you ever done? |
| May 16, 2008 |
Jean Ritala, IT Support Services Manager, Mystic Lake Casino and Hotel |
IT Service Management - Incorporating ITIL® Effectively |
| January 18, 2008 |
Yves St-Arnaud, President of StAY Technologies |
Service Management Improvement Program for the Goverment of Canada |
| November 16, 2007 |
Susan Ryan, IT Service Manager - BlueCross BlueShield MN |
From Light to Fight to Bright |
| September 21, 2007 |
Scott Koon, Ass't Section Head Database Management at Mayo Clinic |
Grassroots ITIL®: Botton-Up Implementation |
| July 20, 2007 |
Jason Towley, Manager of IT Shared Services at Prime Therapeutic |
ITIL® Lite |
| May 18, 2007 |
Stevie Peterson, PMP Knowledge Peak |
SLAs and OLAs - Who, What, Why, and How |
| March 16, 2007 |
Pat Musto, Sr. Consultant and Instructor at Knowledge Peak |
IT Alignment: Using Six Sigma to Improve IT Services |
| January 19, 2007 |
Sarah Chairpairini - Service Desk and Data Center Manager at Fairview |
ITIL® on a Dime |
| November 17, 2006 |
Marilyn McCarter, CIO Scott County |
ITIL® Implementation at Scott County |
| September 15, 2006 |
Stevie Peterson, PMP Knowledge Peak |
ITIL® Implementation - Where to Start & Pitfalls to Avoid |
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