ITIL™ Release & Control Practitioner

Course Duration - 5 Days

Who should attend?
This course is of particular use to those of you working within, or tasked with implementing, the Change Configuration and Release processes. The course is also useful to those of you working in one particular discipline, but wishing to broaden your knowledge of other related Service Management disciplines

What are the pre-requisites?
A Foundation Certificate in IT Service Management
At least 1 year’s experience of working within Release and control

Examination
The course ends with 2 one hour exams
1 hour ‘closed book’ written paper and
1 hour ‘closed book’ multiple-choice paper, with 25 questions
Both exams are based on a case study

What does the course cover?
Introduction
Objectives
Problems and benefits
Life cycle methods and requirements
Overview of change configuration and release management processes
Understanding the principles, language and terminology
The importance of planning, measures & targets
Contents of a CRC plan
Contributing to the planning process

Configuration Management
Getting started
Selection, identification, classification and describing configurations Establishing baselines
Roles and responsibilities for projects, development, test, go-live and operations
Configuration control activities
Interface controls/sub-contract management
Status accounting and reporting
Configuration auditing and verification
What a Configuration Management system should contain and how to populate it
Software libraries and storage
Maintenance, secure storage and retrieval of master copies of software, media and documentation
Managing software - version, change, build, release, control

Change Management
Objectives and scope for projects, development, test & live
Identifying and documenting the need for change
Categorisation, coding systems, change forms
Urgent and emergency changes
Identifying, recording, reporting & managing changes Evaluation/assessment of a change
Conducting a successful change Advisory Board (CAB) meeting Change Management organisation, authority levels and decision making
Implementation and verification of a change
Ensuring conformance

Release Management
Scope and Objectives
Release Policy and planning
Release identification and packaging
Designing, building and configuring a release for rapid roll-outs that are right first time
Delivery, roll out and implementation including distribution & installation Auditing, verification & acceptance of the release
Role of the ‘model office’
Process relationships

Implementation and Continuous improvement
How to achieve an effective implementation
Processes, People, Tools and Data
Case studies
Self assessment and gap analysis Continuous improvement and evolution