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ITIL Foundations Training
ITILÒ (Information Technology Infrastructure Library) is the most widely accepted approach to IT Service Management in the world by providing a cohesive set of Service Support and Service Delivery practices drawn from the best practices of public and private sectors internationally.
The ITILÒ Foundations course is a MUST for all IT Operations personnel involved in the delivery or support of IT Services. While the overall objective of the class is to teach material that is “foundational” in nature to ITILÒ, course discussions and exercises encourage exploration of “real world” application in the organizational environments represented by the students.
Class Agenda:
§ Service Support practices include:
- Service Desk
- Incident Management
- Problem Management
- Configuration Management
- Change Management
- Release Management
§ Service Delivery practices include:
- Service Level Management
- Financial Management for IT Services
- Availability Management
- Security Management
- Capacity Management
- IT Service Continuity Management
Why Knowledge Peak is best:
- We are an EXIN Accredited training center.
- We offer our own EXIN accredited materials for ITIL® Foundations that include:
- Practical exercises to reinforce topics designed with best practices in adult learning in mind
- Illustrated examples
- Sample exams to reinforce key concepts
- Reference material (glossary, acronym list, and process summaries)
- We offer ITIL® Practitioner level courses from both EXIN and ISEB through partnerships with InterProm USA and The Grey Matters.
- Our pricing is significantly lower than most of our competitors. Why pay more for lower quality elsewhere?
- Our instructors are all Service Manager (Master) Certified. Some with Distinction!
- All of our instructors have practical experience and offer consulting expertise.
- Knowledge Peak offers additional courses around our POP™ model to allow our students more in-depth understanding of how to successfully implement ITIL®.
What our customers are saying:
- Instructor made what could have been a dry topic fascinating and fun! – CIO
- Instructor was fantastic – technically competent, knowledgeable, humor was incorporated, great real life examples. – IT Manager
- Excellent job! – CIO
- Best instructor I’ve had – kept my attention which is hard to do. – IT Staff Member
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