ITIL® Implementation Services and Process Best Practice Services

ITIL® (Information Technology Infrastructure Library) is the most widely accepted approach to IT Service Management in the world. It provides a cohesive set of Service Support and Service Delivery practices drawn from the best practices of public and private sectors internationally. ITIL® is high level and and provides the "What." However, the "How" is not always as clear. It is important for companies to understand what specific business problems they wish to resolve and allow ITIL®to provide the framework to help solve the problem.

Knowledge Peak has created its POP™ approach for ITIL® process implementation. We do not utilize a "cookie cutter" approach. We work with our customers to clearly articulate project objectives after assessing your environment from an IT and customer perspective. We then work to provide a cost-effective approach to implement ITIL® project objectives by integrating best practices from process improvement, project management, and organizational change methodologies. We at Knowledge Peak pride ourselves on being "vendor neutral." That means we work on your behalf vs. a tool vendors behalf.

ALL of our consultants are Service Master certified and have years of implementation experience. We have worked with all types and sizes of organizations in both the private and public sector. Our consultants all have process, project management, and organizational change expertise.

Our approach is to combine:

Process Improvements (ITIL®, Six Sigma, TQM-based)

while applying

Organizational Change / Transformation Principles.

with sound........

Program and Project Management Methodology (PMI-based),

Using our POP™ methodology, process improvements are more rapidly realized and change is adopted more quickly and easily throughout the organization.

If your organization is looking for experienced people to help you implement ITIL® processes, please contact us at either 952-431-2999 or information@kpeak.com