Configuration Management Practitioner

As a result of attending this 3 day ISEB Practitioner course in Configuration Management students will be able to demonstrate their competence in, and ability to:

• Plan for the implementation of Configuration Management
• Design, implement maintain and manage a Configuration Management Database (CMDB)
• Define and manage Configuration Items (CIs) through their lifecycle
• Define and agree CI types and standard configurations
• Define, document, agree and implement Configuration processes and procedures
• Be aware of the support tools and techniques available for the implementation of Configuration Management and be able to indicate how improvements can be made
• Prepare Configuration Management reports for distribution throughout the organization and monitor and report on the major metrics of the Configuration process
• Understand the interdependencies between Configuration Management and other IT and Service Management processes