Change Management Practitioner

As a result of attending this 3 day ISEB Practitioner course in Change Management students will be able to demonstrate their competence in, and ability to:

• Plan for the implementation of Change Management
• Prioritize and assess the impact, cost, benefit and risk of proposed changes
• Organize the Request For Change (RFC) authorization process
• Prepare for and manage the Change Advisory Board (CAB) meetings
• Manage changes through their lifecycle
• Produce and manage the Forward Schedule of Change (FSC)
• Define and agree change models and standard changes
• Oversee building, testing and implementation of authorized changes
• Co-ordinate the back-out of failed changes
• Be aware of the support tools and techniques available for the implementation of Change Management and be able to indicate how improvements can be made
• Prepare Change Management reports for distribution throughout the organization and monitor and report on the major metrics of the Change process
• Understand the interdependencies between Change Management and other IT and Service Management processes