ITIL® v3 Foundations for Higher Education

The purpose of the ITIL® Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL® terminology, structure and basic concepts and has comprehended the core principles of ITIL® practices for Service Management. In this unique offering, we will also explore the benefits of using ITIL® in a Higher Education environment.

Course Description:

The ITIL® Foundation Course combines the advantages of instructor-led lecture accessed from your office or home with online exams, exercises and discussion forums on the eLearning Campus. Learn with an ITIL® Expert over weeks instead of days at a pace that allows you to learn the material. Schedule the exam when you are ready! The blended-learning experience provides substantial value to the students and organizations. Get a true return on the investment you make in ITIL® Training. A Higher Education Case Study will be used throughout the course to apply the ITIL® concepts in a situation that reflects the unique challenges faced in a University environment.

Learning Objectives:

Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification:

• Service Management as a practice (Comprehension)
• Service Lifecycle (Comprehension)
• Key Principles and Models (Comprehension)
• Generic Concepts (Awareness)
• Selected Processes (Awareness)
• Selected Roles (Awareness)
• Selected Functions (Awareness)
• Technology and Architecture (Awareness)
• ITIL® Qualification scheme (Awareness)
  

Audience:

The target group of the ITIL® Foundation certificate in IT Service Management is drawn from:

• Individuals who require a basic understanding of the ITIL® framework and how it may be used to enhance the quality of IT service management within an organization.
• IT professionals that are working within an organization that has adopted and adapted ITIL® who need to be informed about and thereafter contribute to an ongoing service improvement program.
  

Duration: 24 hours of instruction delivered over 2 or 3 weeks

Course Delivery: Live instructor-led class delivered by Julie Mohr in a virtual / online classroom.

Price: $995 for instruction

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