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The ISO/IEC 20000 Foundation Bridge course is designed to provide knowledge of what an IT service management system is and the minimum requirements that service providers should aspire to within the context of ISO/IEC 20000. It will test the capability of the candidate to “remember” and “understand” the concepts that are explained.
Successful candidates will receive a third-party, internationally recognized confirmation of knowledge in IT Service Management systems as per ISO/IEC 20000.
The qualification and training program ISO/IEC 20000 qualification program for personnel familiarizes candidates with the contents of the ISO/IEC 20000 Edition 1 (2005) standard, its practice-oriented implementation in the form of a management system, including the relationship with other relevant standards, and the best practices, methods and frameworks associated therewith. The individual qualifications enable candidates to apply their acquired knowledge and fulfill role- and function-specific management tasks in IT Service Management in a targeted manner.
This well-structured training program helps candidates to continuously improve their personal qualifications, thus supporting their continual professional development within their organization.
Employee qualifications at the various levels, which build on each other, extend over the full range from management and processes to results at internal and external customers, on an internationally recognized and comparable basis.
Candidate benefits summarized:
- Aligned to international standards
- Recognized, third-party qualification of persons
- Qualification and training-course concept in line with company requirements
- Transfer of practice-oriented expertise in a well-structured training-course program
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Class Agenda:
- Introduction
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ISO/IEC 20000 & Quality
- Service Management System
- Standards and Frameworks
- Management and Improvement of ITSM Processes
- Alignment of IT and the Business
- Delivery of IT Services
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Prerequisites:
Audience:
The target audience includes both internal and external service providers, who play a role or have an interest in ISO/IEC 20000, even if such an organization is not (yet) certified. The ISO/IEC 20000 Foundation Certificate is particularly aimed at this wider audience. In addition, for customers considering requesting their service providers to become ISO/IEC 20000 certified, they can get an insight into what can be expected of their service providers.
The ISO/IEC 20000 Foundation Bridge examination is intended for professionals in IT Service Management with solid knowledge and experience within IT Service Management, with a minimum certification level of ITIL® Foundation (V2 and/or V3), who want to focus on or become proficient in IT Service Management according to ISO/IEC 20000.
The ISO/IEC 20000 Foundation Certificate is a prerequisite for the other qualifications within the qualification scheme.
Course Length: One Day
List Price: $655.00
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