ISO/IEC 20000 Consultant Manager

The Consultant Manager Certificate in IT Service Management according to ISO/IEC 20000 is designed to provide practical knowledge of maintaining and improving the overall IT service management system.
Successful candidates will receive a third-party, internationally recognized confirmation of their ability to apply IT Service Management system concepts in accordance with ISO/IEC 20000.

The Consultant Manager qualification brings with it many benefits which are summarized here, for example, it provides guidance on:

• Documenting and maintaining ITSM policies
• Maintaining a portfolio of products and services
• Understanding and applying cultural change methods and techniques
• Motivating people
• Assessing the IT service management system
• Aligning service improvement initiatives to reflect ITSM strategy This well-structured training program helps candidates to continually improve their personal qualifications, thus supporting their continual professional development within their organization. There is a clearly defined qualification path for candidates to follow.

  From a general perspective benefits to candidates can be summarized as follows; the qualification is:
  

• Aligned to international standards which will aid recognition of the achievement that the candidate has realized
• Defined, operated and maintained by an internationally recognized body with many years of experience in providing high quality qualifications
• In line with the role based needs of the IT service provider helping to ensure that candidates are aware of what they need to be aware of within their domain whilst also understanding key touch points to other key stakeholders
• Based on communicating practice-oriented expertise to the candidates providing them with knowledge which can be applied in real life.

Class Agenda:

• Planning the IT service management system
• Establish the service management plan
• Plan management system processes
• Plan service provision
• Implementing and managing the IT service management system
• Implement and operate
• Motivate
• Measuring, monitoring and reporting on the IT service management system
• Assess the management system
• Report
• Review the management system
• Improving the IT service management system
• Manage service improvement initiatives
• Perform an improvement project

  Practical Assignments

• The course consists for 50% of practical assignments during which the students learn how to apply the ISO/IEC 20000 requirements
• Practical Assignments can be set and assessed by either an authorized trainer from the accredited training organization, or by a suitably qualified coach. Experienced professionals in the IT department in the participant’s organization can be authorized as coaches
• When the course is conducted ‘in-house’, i.e. onsite or in a virtual classroom for one customer organization, the assignments are tailored to your own environment; the results of these assignments can be used and applied immediately after the training course!

Prerequisites:

All candidates must hold the ITIL Foundation Certificate in IT Service Management or higher, prior to sitting the ISO/IEC 20000 Foundation Bridge and the Professional Certificate Management and Improvement of IT Service Management processes according to ISO/IEC 20000 examinations. More detailed information may be found in the side entry routes document

Audience:

The target group for this qualification includes those personnel who are involved in a practical way in:

• Defining ITSM strategies, policies and objectives
• Effecting cultural change in the organization
• Managing ITSM departments
• Designing and maintaining ITSM management systems

  And/or

• Evaluating/assessing ITSM management system capabilities/performance

  Specific roles could include:
  

• Process owner (for a group of processes)
• Service Manager
• Team Manager in the IT department
• Consultant to the above

Course Length: Three Days

List Price: $1695.00