Balanced Scorecard - How to Measure IT Value to the Business

The balanced scorecard depicts the health of the business in four important areas: Customer, Financial, Internal Processes, and Knowledge and Learning. What does IT contribute to enable the business to be successful in each area? This session will analyze the core IT processes that provide critical information to the Business to help measure success and prove the value of IT to the business. We will look at the corporate Balanced Scorecard, IT dashboards, key performance indicators and key goal indicators; the process to establish metrics and measurements; and how to use the Balanced Scorecard to improve communication between IT and the business.

What You Will Learn / Course Outline:

• Introduction
• Alignment with Business Strategy
• Assess Current Performance Measurement System
• Implementation of Balanced Scorecard
• Improvements to Measurement Process
• Sustain the Measurement Process
  

Audience:

• Team Leads / Supervisors
• Managers
• Directors

Duration: 6 hours of instruction delivered over 2 or 3 days

Course Delivery: Live instructor-led class delivered by Julie Mohr in a virtual / online classroom.

Price: $595 for instruction

Materials: There is an additional cost for an actual book, not a workbook that is used for this course